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Director, Business Insights ID -2744

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and bAout Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

As a Director on Iterable’s Business Insights team, you will play a key role in enabling a wide array of initiatives across the organization. You will lead a team of Data Analysts and Data Engineers to develop and execute data-driven strategies for a variety of departments (sales, marketing, finance, people, product, engineering, business development, etc.). 

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

  • Partner with executive leadership to drive strategy through data, helping Iterable make smart, informed decisions across all departments.
  • Align cross-functional stakeholders around consistent KPIs, metrics, and business reporting to fuel strategic initiatives and operational execution.
  • Establish and refine business processes, data governance, and operational cadences to improve speed, agility, and accuracy.
  • Lead the development of the data warehouse and continuously evaluate effectiveness in meeting the organization’s business intelligence outcomes and adjust design, architecture, approach, etc. as necessary.
  • Take a leadership role in designing and producing analytics and business intelligence solutions such as reports, dashboards, and apps as needed.
  • Proactively surface competency gaps and/ needs across organization and teams and developing plans to address gaps/needs.
  • Develop processes, controls and monitoring to ensure documentation of data processes, controls, assets, etc.
  • Effectively communicate and demonstrate the strategic goals and tactical benefits of applied data.
  • Design and implement scalable tools and frameworks to monitor business health, identify opportunities, and drive efficiencies.
  • Drive long-term success of Iterable’s investments in the Business Insights team by developing programs to scale data literacy and insights adoption company-wide.

We are looking for people who have:

  • Proven leadership experience managing and scaling teams across multiple business functions.
  • Understanding of Business Insights tool infrastructure 
  • Deep understanding of technology company GTM, Product, and People data with a passion for making data useful, trustworthy, and actionable.
  • Sigma, Hightouch, and Snowflake, development experience
  • Ability to foresee the needs of department and company level data
  • Ability to thrive in a fast-paced, dynamic environment and anticipate business needs before they arise.
  • A growth mindset and the ability to lead through change with humility and clarity.

Bonus points:

  • Expert knowledge of SaaS company key metrics across departments; common uses and limitations.
  • Experience implementing Sigma, dbt and Snowflake.
  • Proven track record of building or scaling a BI function.
  • Expertise in data modeling, data pipelines, and process automation.
  • Background in analytics strategy and insights communication to senior leadership.

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $177,500 - $240,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out 

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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