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Community Assistant - Union on Alley (Student Living) 2876

About the position

The Community Assistant (CA) works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The CA performs various administrative tasks for the leasing office, assists with sales and leasing activities, prepares lease paperwork, coordinates resident functions, and acts as an after-hours liaison between residents and property management. The role requires a commitment to work mandatory move-in and move-out dates and to be available for on-call shifts. The CA must also be enrolled at a local university and maintain good academic standing.

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Responsibilities

  • Performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments.
  • Assists with sales and leasing activities to achieve the property's revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
  • Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
  • Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with 'turn', are mandatory work dates.
  • Answers incoming calls and sets appointments for prospects to tour the property.
  • Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
  • Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
  • Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
  • Acts as an after-hours liaison between residents and property management, working a mandatory on-call schedule.
  • Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems.

Requirements

  • Must be available to work a minimum of 10 hours per week.
  • Must be enrolled at a local university and be in good academic standing.
  • Lives onsite unless an exception has been granted by a Director of Operations or Senior Director of Operations.

Benefits

  • 401(k) with Company Match (eligibility required)
  • Employee Assistance Program
  • Paid sick time
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