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Senior Manager, Program Management, USNS Profitability id-4046

Description

The North American Customer Fulfillment (NACF) team is seeking leaders to restructure freight flows across the United States Non-Sortable (USNS) business unit. This role requires deconstructing process flows to identify waste, redesigning processes to be safe and sustainably efficient, communicating change across the organization, and evaluating the impact of changes. Process improvements will be focused on freight visibility, placement, velocity, and click to delivery speed. This role will lead a decentralized team; you will continue to work out of your current FC, while leading operators and partnering with stakeholders across the US. This position is required to be in office 5 days per week.

As the Senior Program Manager, you will be at the leading edge of process improvement and changing standards for USNS. You will build and support a team of skilled operators as they design, test, and implement mean-shifting process improvements that improve cost-to-serve. You will support a variety of kaizen and continuous improvement initiatives, providing guidance to operators and support teams across USNS. You will provide weekly executive-level reporting and communication about the projects your team delivers.

You will continue to sit out of your current FC or facility. You will not be required to relocate.

Key job responsibilities

  • Lead a team of diverse operators and create operating rhythms for the newly formed team
  • Evaluate current state using lean techniques, Amazon tools, and data analysis
  • Design process improvements with systems or design thinking methodologies
  • Contribute to and facilitate kaizen and continuous improvement events
  • Work directly with cross-functional teams (including AFT, ACES, LineHaul, ROC, SCOT, S&OP) to deliver network wide improvements
  • Work with program managers and business leaders to communicate and impact critical business initiatives
  • Engage other Amazon business units globally to discuss best practices
  • Deliver executive-level verbal and written briefings weekly
  • Expect to travel up to 50%, as required

Basic Qualifications

  • 7+ years of team management experience
  • Are you able to work onsite 5 days per week

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Preferred Qualifications

  • Experience implementing repeatable processes and driving automation or standardization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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