Employee Relations Manager, Field - CS - HR id-5005
Description
- Investigate HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
- Independently manage assigned casework, bringing investigations to closure rapidly and definitively
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
- Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- Partner to engage in continuous improvement of communication vehicles and practices Remote Live Chat, $50/hr, College Student, No Experience Live Chat Support, $35/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Customer Support, $45/hr, Part-Time, College Student Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $40/hr, Night Shift, College Student Friendly Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Data Entry, $40/hr, No Degree, Night Shift Data Entry, $40/hr, Evening Job, No Experience, Remote Part-Time Data Entry, $45/hr, Remote, College Student Friendly Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Job, $50/hr, Remote, Part-Time, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $45/hr, Part-Time, No Degree Required Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, $35/hr, Remote, No Experience Required Remote Data Entry, $40/hr, No Degree, Night Shift Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $42/hr, Weekend, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Job, $40/hr, Remote, Night Shift, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Phone Job, $45/hr, Remote, Night Shift, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Phone Support, $40/hr, Night Job, College Student Customer Support, $42/hr, Remote, Evening, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Phone Support, Remote, $35/hr, No Experience, Part-Time Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Customer Support, $40/hr, Part-Time, College Student Remote Customer Support, $40/hr, Part-Time, College Student Remote Data Entry, $40/hr, Weekend Job, College Student Remote Moderator, $42/hr, Weekend, No Experience Required Remote Live Chat, $40/hr, College Student, No Experience Data Entry, $35/hr, Remote, Evening Job, College Student Live Chat Support, $45/hr, Part-Time, Remote, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Phone Support, $40/hr, Night Job, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly
- Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer service associates
- Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
- The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
- Be the custodian of the disciplinary grid and revise/update the grid based on the changes with the business.
- Design, collect, and analyze multiple levels of employee and stakeholder feedback
Key job responsibilities
Conflict resolution: Handle all conflicts impartially, ensuring fair resolution and promoting a harmonious workplace.
Protecting the companys reputation: Demonstrate that the company takes employee concerns seriously and is committed to maintaining a safe and respectful work environment. Take steps to enhance the companys reputation and improve employee morale.
Identifying systemic issues: Uncover patterns of behavior or systemic problems within the organization that may require systemic changes. Addressing these issues proactively for a healthier work environment and better employee satisfaction.Preventing future issues: Conduct thorough investigations, to identify the root causes of problems and implement preventive measures to avoid similar issues in the future. Save the company from potential legal liabilities.
Mediation and communication: Act as mediators, facilitating communication between those involved in a dispute. Promote open dialogue, towards resolving conflicts amicably.
Fairness and objectivity: Ensure that investigations are conducted impartially and without bias. Maintain trust among employees and prevent potential conflicts of interest.
Management support: Offer guidance and support to TMs and supervisors, help them navigate complex employee-related issues effectively and in compliance with company policies and regulations.
Basic Qualifications
- Candidates should have 3-4 years of experience in an Employee Relations- Investigations role with broad knowledge and experience in human resource management.
- Experience in partnering with PXT and business leaders in highly complex and dynamic business setting is required.
- Strong business and HR acumen, including problem solving skills, critical thinking, and analysis
- Proven ability to influence and partner with different levels of the organization to achieve results
- Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
- quality document and report preparation
- Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network.
- Experience supporting employee client groups
- Experience in a manufacturing/distribution/contact center environment
