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Workplace Issue Committee (WIC) Specialist , CS India - Employee Relations id-5004

Description

The Workplace Issue Committee (WIC) Specialist plays a critical role in managing and resolving workplace concerns related to Sexual Harassment (SH) and Workplace Harassment (OC) investigations. This position is responsible for driving WIC capability building, ensuring compliance with internal policies and legal frameworks, and mitigating risks related to PR exposure and litigation. The incumbent will work closely with senior Operations and People Experience & Technology (PXT) leaders, as well as Legal, PR, and Site Leaders, to address complex and time-sensitive employee issues. Success in this role requires strong judgment, independent decision-making, and the ability to influence and collaborate across multiple stakeholders.

Key job responsibilities

Investigation Management: Lead and oversee SH and OC investigations, ensuring a thorough, unbiased, and timely resolution of workplace concerns.

Compliance & Risk Mitigation: Ensure all investigations and resolutions align with company policies, labor laws, and regulatory requirements, minimizing legal and reputational risks.

Capability Building: Develop and implement training programs to enhance WIC members’ investigative skills, decision-making, and understanding of compliance requirements.

Cross-Functional Collaboration: Partner with senior Operations, PXT leaders, Legal, PR, and Site Leadership to address employee concerns and drive a culture of fairness and accountability.

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Stakeholder Communication: Serve as a trusted advisor, providing guidance and strategic insights to leadership on high-risk cases and emerging workplace issues.

Data Analysis & Reporting: Monitor trends and generate reports on SH and OC cases, offering data-driven recommendations for proactive intervention strategies.

Confidentiality & Ethics: Uphold the highest standards of integrity, discretion, and professionalism when handling sensitive workplace matters.

Basic Qualifications

  • Education: Master’s degree in Human Resources (from Tier 1 B-school), Business, Law, or a related field; advanced degree preferred.
  • Experience: 5+ years of experience in employee relations, HR investigations, compliance, or workplace dispute resolution.
  • Expertise: Deep understanding of employment laws, HR policies, and best practices related to workplace harassment investigations.
  • Judgment & Decision-Making: Strong ability to operate independently, assess complex situations, and make sound, ethical decisions.
  • Influence & Communication: Excellent verbal and written communication skills with the ability to influence senior leadership and facilitate sensitive conversations.
  • Collaboration & Partnership: Proven track record of working effectively with cross-functional teams, including Legal, PR, and senior business leaders.
  • Confidentiality & Sensitivity: Demonstrated ability to handle highly confidential and sensitive issues with discretion and professionalism.
  • Analytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and recommend effective interventions.

Preferred Qualifications

  • Certification in HR compliance, workplace investigations, or employment law.
  • Experience handling high-profile or complex workplace investigations.
  • Background in crisis management, public relations risk mitigation, or litigation strategy.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. 

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