Customer Support Specialist ID-7058
What To Expect
Tesla is looking for a Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintainsexcellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles.Candidates will thrive in both an independent and team environment.
Training starts 6/16/25
What You'll Do
- Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
- Review and assess customer concerns for possible troubleshooting and remote diagnostics
- Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
- Provide an exceptional experience to our customers on a day to day basis
- Accurately record issues and data into CRM / Vehicle Support System
What You'll Bring
- Minimum 2 years of relevant work experience
- Excellent written and oral communications skills with exceptional customer service skills
- Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon.-Fri. & 5 AM – 6 PM on Saturday)
- Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
- Ability to follow oral and written instructions with attention to detail
- Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
- Effectively handle multiple priorities, organize workload, and meet deadlines
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA) Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $45/hr, No Degree, College Student Friendly Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $42/hr, Weekend, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Live Chat Support, $35/hr, Remote, No Experience Required Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $35/hr, No Experience, Evening/Night Job Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $50/hr, Remote, College Student Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Customer Support, No Degree, $40/hr, Remote, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $40/hr, Weekend, College Student, Remote
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
