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MAC (Moves, Adds, Changes) Program Manager, West, GREF – Regional Portfolio Management (RPM) AMER ID-6069

Description

Work hard, have fun, make history. That's what we do every day at Amazon. As the West Area MAC Manager, you will be responsible for overseeing Moves, Adds, and Changes (MAC) delivery across the area’s Amazon corporate offices. You'll be part of our Global Real Estate & Facilities (GREF) team that oversees corporate office space and programs globally. You will report to the AMER MAC Program Manager and oversee area operations teams delivering move, launch, furniture delivery and space programming changes.

The ideal candidate will thrive in matrixed organizations and demonstrate excellence in vendor and project management, executing and implementing seamless workplace modifications and relocations across AMER, and collaborating with Workplace Strategy stakeholders and facilities teams.

The role will be based in Culver City or San Francisco, CA and may include some travel.

Key job responsibilities

  • Lead a team of vendor project managers executing multiple concurrent MAC projects, implementing risk management and mitigation strategies
  • Conduct regular quality assurance reviews of project deliverables, including change management communications
  • Provide exceptional customer service to employees and stakeholders throughout the move process, acting as an escalation point of contact for the area
  • Collaborate with regional portfolio managers teams to align MAC activities with facilities operations and building nuance
  • Coordinate with IT, Security, and other support functions
  • Build strong partnerships with workplace strategy and business space planners
  • Implement and maintain standardized processes for move execution, adhering to AMER-wide best practices
  • Identify opportunities for process automation and efficiency gains
  • Monitor and report on key performance indicators (KPIs) for the area’s MAC operations
  • Assist in annual budget planning and tracking for regional MAC activities
  • Contribute to continuous improvement initiatives for the overall MAC program

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Basic Qualifications

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 3+ proven track record of successfully managing complex, multi-faceted programs in a fast-paced environment
  • PMP certification or equivalent project management certification
  • Proficiency in Microsoft Office suite, project management software, and facilities management systems.
  • Bachelor’s degree or equivalent experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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