Customer Service Representative - CCC Mountain/Pacific Time Zones id-7000
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Employees must provide the following additional requirements for success in a virtual role:
• Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy.
• High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported
Job Description
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
- Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
Competencies
Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
Virtual Assistant, $40/hr, Weekend, Remote, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $50/hr, Evening, Remote, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, Remote, $40/hr, Night Shift, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Phone Support, $45/hr, Night Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Data Entry, $45/hr, Remote, Night Job, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Phone Support, $40/hr, Evening, No Experience Required Remote Customer Support, $42/hr, Night Job, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $40/hr, Night Job, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $45/hr, Remote, Night Job, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Data Entry, $45/hr, Remote, Night Job, No Degree Weekend Customer Support, $40/hr, Remote, College Student Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Customer Support, $40/hr, Night Job, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, No Experience, Evening Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $42/hr, Night Job, No Experience
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
Education
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
