Manager IT Digital Booking ID 7038
About the position
The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.
Responsibilities
- Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
- Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
- Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview. Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $45/hr, No Degree, College Student Friendly Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $42/hr, Weekend, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Live Chat Support, $35/hr, Remote, No Experience Required Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Data Entry, $35/hr, No Experience, Evening/Night Job Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, $40/hr, No Experience, Remote, Weekend Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $50/hr, Remote, College Student Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Customer Support, No Degree, $40/hr, Remote, Weekend Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $40/hr, Weekend, College Student, Remote
- Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
- Manage the commercial relationships where Digital Booking drives direct and indirect impact.
- Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
- Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
- Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
- Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
- Ensure continued accountability for product and services delivery within assigned business units and across IT.
- Partner with other IT Managers to ensure alignment and drive efficiencies.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
- Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
- Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
- Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies).
- Three (3) years' experience in software development and/or production support services.
- Three (3) years' experience with portfolio management, project delivery, and business partner management.
- Available for moderate overnight travel (up to 35%).
- In possession of valid travel documents with the ability to travel in and out of the United States.
- Able to work flexible hours and be available for emergency response on short notice.
- Must be able to pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
Nice-to-haves
- Master's Degree in Computer Science, Computer Engineering or related discipline.
- Experience managing a budget.
- Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
- Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
- Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.
Benefits
- 401K Plan
- Employee Discount
- Health Insurance
- Performance bonuses
- Restricted stock units
- Access to healthcare benefits
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
