Senior Manager, Delivery - PAP ID -2828
Job Description
Job Description
Senior Manager, Delivery - Patient Assistance Program (PAP)
Are you ready to lead a critical part of our organization and deliver impactful business results?
Do you have the expertise to manage and execute diverse portfolios while ensuring customer satisfaction and meeting organizational targets?
About the Role
As the Senior Manager of Delivery, you will provide leadership and strategic oversight for a key part of our business, specifically focused on supporting a Patient Assistance Program (PAP) for a prominent pharmaceutical client. You will manage the performance and results of specific teams and functions that contribute to service delivery, revenue generation, and operational profitability. This role involves guiding professional staff, developing strategies, and implementing initiatives to achieve business goals.
Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Weekend Customer Support, $40/hr, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $45/hr, Weekend, Remote, College Student Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $42/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Weekend, Remote, College Student Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $42/hr, Part-Time, No Experience Required You will also lead the delivery of customer contracts and relationships as a strategic partner, ensuring adherence to contractual obligations and delivering best-in-class service operations. Your work will directly impact access to essential medications for patients in need through high-quality, compliant, and compassionate service delivery.
Responsibilities
Requirements
Flexible Working:
At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:
Working For You:
Perks and rewards designed for you:
Join Us:
At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:
When you join Conduent, you are part of a future-oriented team - shaping both the company's and your own future. With more than 54,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.
Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $105,000-$120,000
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Senior Manager, Delivery - Patient Assistance Program (PAP)
Are you ready to lead a critical part of our organization and deliver impactful business results?
Do you have the expertise to manage and execute diverse portfolios while ensuring customer satisfaction and meeting organizational targets?
About the Role
As the Senior Manager of Delivery, you will provide leadership and strategic oversight for a key part of our business, specifically focused on supporting a Patient Assistance Program (PAP) for a prominent pharmaceutical client. You will manage the performance and results of specific teams and functions that contribute to service delivery, revenue generation, and operational profitability. This role involves guiding professional staff, developing strategies, and implementing initiatives to achieve business goals.
Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Weekend Customer Support, $40/hr, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $45/hr, Weekend, Remote, College Student Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $42/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Weekend, Remote, College Student Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $42/hr, Part-Time, No Experience Required You will also lead the delivery of customer contracts and relationships as a strategic partner, ensuring adherence to contractual obligations and delivering best-in-class service operations. Your work will directly impact access to essential medications for patients in need through high-quality, compliant, and compassionate service delivery.
Responsibilities
- Lead and Manage PAP Service Teams: Oversee operations teams across multiple locations to ensure client satisfaction and exceptional program performance for the Patient Assistance Program.
- Team Performance Management: Direct hiring, training, and professional development of staff, ensuring that teams are equipped to handle the sensitive and critical nature of patient access services.
- Financial Performance Oversight: Manage the program's P&L and ensure alignment with financial targets, while identifying opportunities for operational efficiency.
- Strategic Program Development: Identify client-specific challenges and lead initiatives to enhance the program's effectiveness in providing access to medications and support services.
- Client Collaboration & Contract Execution: Work closely with sales and account teams on client communications and contract execution, ensuring delivery meets all contractual obligations and service expectations.
- Program Governance: Ensure smooth program operations with strong governance, compliance, and quality controls in place.
- Drive KPI and SLA Excellence: Lead continuous improvement initiatives focused on achieving or exceeding performance metrics, including call handling times, case resolution, and patient satisfaction.
- Employee Engagement and Growth: Create a strong team culture that emphasizes engagement, career development, and talent retention.
- Compliance Leadership: Ensure all PAP operations meet regulatory and legal requirements and maintain a strong focus on patient confidentiality and program integrity.
Requirements
- A minimum of 3+ years of experience in Patient Assistance Programs or healthcare reimbursement services is strongly preferred.
- Previous leadership experience managing pharmaceutical support services, contact center operations, or healthcare access programs.
- Strong understanding of compliance and regulatory frameworks relevant to patient support services.
- Technically savvy with experience working in client CRM platforms and case management tools.
- Excellent communication and stakeholder management skills, especially with client-facing responsibilities.
- Demonstrated success in managing large teams and delivering results in a matrixed environment.
- A patient-focused mindset with a passion for improving access to care.
- Must be currently eligible to work for any employer in the United States.
Flexible Working:
At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:
- Remote work: Enjoy the flexibility of working from home, optimizing your work-life balance.
Working For You:
Perks and rewards designed for you:
- Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
- Retirement Savings: Supportive plans to help you secure your financial future.
- Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
- Paid Training: Earn while you learn with access to award-winning learning platforms.
- Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
- Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.
Join Us:
At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:
- Bring your authentic self to work every day.
- Grow and thrive both personally and professionally.
- Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
When you join Conduent, you are part of a future-oriented team - shaping both the company's and your own future. With more than 54,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.
Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $105,000-$120,000
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
