Patient Customer Service Specialist - Part Time id-9047
Description
• The Patient Customer Service Specialist is a Part Time remote role that provides ridiculously nice customer service over the phone while gathering payments for medical expenses. • Places and receives phone calls to/from patients of Americollect’s clients to gather payment for medical expenses. • Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business. • Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms. • Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns. • Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being. • Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients. • Candidates must be able to train Monday-Friday 11:00am-3:00pm CST for approximately 7-8 weeks.
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• High School Diploma/GED preferred. • 1+ year(s) of experience in a customer service capacity preferred. • 1+ year(s) of experience contributing to a team culture of learning and growth preferred. • 1+ year(s) of experience in a call center environment preferred. • 1+ year(s) of experience in medical/insurance coding and billing preferred.
