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IT Support Specialist - Connectivity Support (Remote Southwest USA)

Full job description

Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only



Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.


Role, Responsibilities, and Deliverables:

  • Monitor e-mail, web and phone intake channels to respond to customer inquiries
  • Answer product related questions including implementation and troubleshooting
  • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
  • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Part-Time Customer Support, $40/hr, Remote, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Part-Time Data Entry, $40/hr, Remote, College Student Friendly Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, No Degree, $45/hr, Part-Time, Remote Job Evening Virtual Assistant, Remote, $40/hr, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Phone Support, $40/hr, Night Job, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Live Chat Support, $40/hr, Part-Time, Remote, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Data Entry, $35/hr, Night Job, No Degree, Remote Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Weekend Customer Support, $42/hr, Remote, College Student Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Night Shift, College Student Friendly Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, $40/hr, No Experience, Remote, Weekend Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Data Entry, $50/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly


Education & Experience:

  • Associates degree in IT-related fields
  • Minimum of 3 years of experience
  • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
  • Competent in cloud network and server utilization practices
  • Proficient in cybersecurity practices
  • Familiar with common firewall resolution practices
  • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
  • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
  • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
  • Ability to leverage and/or engage others to accomplish tasks and projects
  • Multitasks, prioritizes and meets deadlines in a timely manner
  • General understanding of sales, customer service and consulting functions
  • Strong organizational and follow up skills
  • Excellent verbal and written communication skills and attention to detail
  • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
  • Familiarity with Salesforce CRM
  • Previous experience in medical facilities, with customer facing support
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.


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