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Consumer Messaging Operations Specialist ID-9013

Job Description

The Consumer Messaging Program team is responsible for Netflix-initiated messaging (email, push-notifications, in-app notifications). This includes end-to-end consumer-facing messaging strategy, messaging creation and performance. As a Messaging Operations expert, you will be responsible for the campaign management and execution of message campaigns within the promotion and lifecycle portfolio.

You will:
• Manage the end-to-end execution workflow for standard campaigns
• Track statuses of campaigns and journeys and follow up with partners as needed
• Assist with campaign intake and scheduling
• Help maintain an efficient workflow and solicit stakeholder alignment

Qualifications
• 5+ years of experience in CRM campaign management and executing B2C messaging campaigns, on a messaging/CRM team - ideally for an enterprise subscription brand
• Deep understanding of messaging channels and how to most effectively and efficiently operate them
• Operations-focused thinker with strong organizational skills
• Experience in working with enterprise self-service messaging platform required
• Experience in working with messaging campaign management tools required
• Experience in messaging performance management a plus
• Great at stakeholder management and project tracking; able to keep tasks on-time and delivered with excellent accuracy and attention to detail
• Highly motivated self-starter with the ability to work independently amid ambiguity
• Strong, collaborative teammate who can build positive and productive relationships
• Communicates effectively verbally and in writing
• Bachelor's degree required

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more detail about our Benefits here.Part-Time Customer Support, $40/hr, Remote, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Part-Time Data Entry, $40/hr, Remote, College Student Friendly Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Evening, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, No Degree, $45/hr, Part-Time, Remote Job Evening Virtual Assistant, Remote, $40/hr, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Phone Support, $40/hr, Night Job, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Live Chat Support, $40/hr, Part-Time, Remote, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Data Entry, $35/hr, Night Job, No Degree, Remote Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Weekend Customer Support, $42/hr, Remote, College Student Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Night Shift, College Student Friendly Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, $40/hr, No Experience, Remote, Weekend Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Data Entry, $50/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.

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