Conduent, Inc. ID -2827
Summary: As a Remote Overnight Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. What you get: • Full Time Employment • Hourly rate of $19.00 • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Work Schedule Overnight: 9:00pm-6:00am with Friday/Saturday off • Training Hours Overnight: 9:00pm- 6:00am (Monday-Friday) for 6 weeks What you will be doing: • Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. • Assists with supervisor call backs • Assists with agent chat assistance • Assists with the call center floor to assist representatives with questions or difficult telephone calls. • Answers inquiries regarding general dispute process • Data entry of disputes when necessary Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Weekend Customer Support, $40/hr, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $45/hr, Weekend, Remote, College Student Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $42/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Weekend, Remote, College Student Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $42/hr, Part-Time, No Experience Required • Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. • Performs all other duties as assigned. People who succeed in this role have: • The ability to convey complex information in clear and concise terms to ensure customer understanding. • Strong work ethic. • Effective and accurate written and verbal communication skills. • Effective problem-solving skills. • Can navigate multiple applications and research solutions with ease • Love helping people and guiding them to the best solution for their issue • Are excited by innovative technology • Provide calm conflict resolution and problem solving for frustrated customers • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers • Can commit to 100% attendance for three to five weeks of paid training Requirements • Must be at least 18 years of age or older. • Must have a High School Diploma, or GED • A minimum of 1 year experience in Call Center or Customer Services • Previous experience in a lead role a plus • Knowledge of PCs and related software • Must be able to successfully pass a criminal background check • Must have verified internet service (secure, reliable, and dedicated high-speed internet connection with at least (50 Mbps upload and 50 Mbps download speed) to support business needs) • Must have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). • The company will provide equipment. You must live in the following States to be considered: TX Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
