Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time - ID-7073
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.•Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Phone Support, $40/hr, Night Job, College Student Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $40/hr, Evening, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, College Student Friendly, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $40/hr, Weekend Job, College Student Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, $45/hr, Remote, Night Job, No Degree Remote Phone Support, $40/hr, Night Job, College Student Remote Live Chat, $50/hr, College Student, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Customer Support, $42/hr, Weekend, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Phone Support, $50/hr, Weekend, Remote, No Experience Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:• Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
