Sr Support Engineer - Generative AI ID-1498
Job Description
Blue Cross and Blue Shield of North Carolina has an immediate need for a Senior Support Engineer who will bolster our growing Artificial Intelligence and Machine Learning (AI/ML) practice.
As a Generative AI support engineer, you will collaborate with cross-functional teams to integrate AI solutions into the business workflows, ensuring they meet user needs and business objectives.
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You will also be responsible for designing, optimizing, and evaluating prompts to enhance the performance of large language models and AI systems.
The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.
What You Will Do
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Assist in the development and testing of Generative AI applications by crafting specific context-aware prompts for health insurance related topics.
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Collaborate with domain experts to ensure prompts align with industry standards and regulations to ensure that the AI-generated content is accurate, free from bias, and compliant.
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Work closely with business partners, product managers, and data scientists to ensure that the AI-generated content meets quality standards and serves its intended purpose.
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Optimize prompt quality and performance by analyzing the effectiveness of existing prompts and refining them to enhance AI model performance.
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Stay current with AI advancements to leverage cutting-edge techniques and adapt your prompts to new language models and algorithms.
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Support on-going monitoring, tracking, and testing of Generative AI applications including pilots and production deployments.
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Provide guidance and training to users of Generative AI applications on best practices for creating effective prompts.
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Document best practices for prompt design.
What You Bring
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Bachelor's or Advanced Degree where required
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5+ Years of Experience
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In lieu of degree, 7+ years experience
