Job Posting Title Starting in June, 2025 - Customer Service Specialist-Citigold - Bilingual English/Spanish - Train Onsite/Home Office Eligible ID-2992
Bilingual English/Spanish - must read, write & speak both languages fluently
Train on site/ Home Office Program:
This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Maximum starting pay for this role is $22.14/hr
Attached resume is required in order to move to Interview
We Offer:
- Competitive rates start at $21.14/hr!
- Day 1 Health Benefits!
- Onsite Fitness Center
- Onsite Medical facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues..
Responsibilities:
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Phone Support, $45/hr, Remote, No Experience, Evening Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Evening, Remote, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Data Entry, $40/hr, Part-Time, Remote, Weekend Job Phone Job, $45/hr, Remote, Night Shift, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Entry-Level Remote Data Entry, $35/hr, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $50/hr, Night Shift, No Degree, Remote Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Support, Remote, $50/hr, No Experience, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-4 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
#CustomerSupport
Attached resume is required in order to move to Interview.
Citi has an amazing culture with endless opportunities. Click the link below to learn more about what our employees like about working here!
#CustomerSupport
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Job Family Group:
Customer Service
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Job Family:
Service
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Time Type:
Tiempo Completo
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Primary Location:
Jacksonville Florida United States
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Primary Location Full Time Salary Range:
$43,960.00 - $57,340.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 29, 2025
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
