Customer Care Representative - Hybrid ID-10124
Job TypeFull-time Description Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. Position Summary: Our Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer's loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.
- Welcome our new customers and review loan information with them
- Verify account information to ensure the customer's needs are being met
- Interact with our customers in response to their inquiries about products and services, and to help resolve issues
- Support customers making their monthly payment or updating their information
- Create account notes that are clear and concise
- Make outbound calls to customers who are up to 29 days delinquent.
- Ability to handle large volumes of inbound calls.
- Communicate with customers via email and text message.
- Work with title companies and banks inquiring about refinance requirements
- Other duties as assigned
- Support and live out our Core Principles - Service, Excellence, Integrity, Generosity and Fun
What's in it for you?
- $1000 sign on bonus after 90 days
- 10% extra night and weekend shift differentials
- Hybrid - Work-From-Home, including training period
- Flexible work schedule
- Computer equipment and headset provided
- Tuition Reimbursement
- Monthly bonus potential
- Medical, Dental, Vision Insurance
- Life Insurance, Short and Long-Term Disability
- Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
- Paid Time Off, up to 80 hours the first year
- Additional 8 hours Birthday Month PTO
- Potential for an additional 8 hours Volunteer PTO
- Paid holidays
Salary Range - $18.00-$22.00 Requirements Requirements and Qualifications
- Ability to communicate effectively and professionally with customers both written and verbally
- 2-3 years of customer service experience, including assisting customers by phone
- Should be proficient in Microsoft Outlook; experience with a CRM program is desired
- Some college or college degree preferred
- Previous call center and/or finance experience is a plus
- Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
- Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs.
Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Live Chat, $40/hr, College Student, No Experience Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Customer Support, $42/hr, Weekend Job, Remote, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, $40/hr, No Experience, Remote, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Entry-Level Remote Data Entry, $50/hr, Evening Job Weekend Customer Support, $40/hr, Remote, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $40/hr, No Degree, Night Shift Remote Data Entry, $45/hr, Weekend Job, College Student Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Remote Customer Support, $40/hr, Part-Time, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Job, $50/hr, Remote, Part-Time, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Live Chat Support, Remote, $42/hr, Night Shift, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Customer Support, $50/hr, Night Shift, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $35/hr, Weekend, No Degree, Remote Virtual Assistant, $35/hr, Weekend, No Degree, Remote Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Live Chat, $40/hr, College Student, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, $40/hr, Remote, No Experience, Evening Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, No Degree, $40/hr, Part-Time, Remote JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Salary Description$18.00 - $22.00
