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Contact Center Solutions Architect Amazon Connect ID-3009

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Technogen, Inc., is seeking the following. Apply via Dice today!

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Job Title: Contact Center Solutions Architect Amazon Connect

Location: Local to DC - Hybrid- Local candidates from the DMV areas are preferred

Duration: Long Term

Client: Will be on Technogen W2 and work for various Banking clients

Pay rate: Market/DOE

Job Description:

Looking for an experienced Solutions Architect to design and oversee the technical architecture of the Amazon Connect deployment, ensuring seamless migration from Genesys Engage. The role involves integrating banking systems, developing scalable solutions, and ensuring security and compliance.

  • Analyze existing Genesys workflows and infrastructure
  • Design Amazon Connect architecture (IVR, routing, integrations)
  • Develop migration strategies and technical documentation
  • Collaborate with DevOps and security teams
  • Use tools: AWS (Lambda, API Gateway, S3, VPC), architecture diagramming tools
  • Skills: AWS, Genesys, system design, security, banking standards

Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Phone Support, $45/hr, Remote, No Experience, Evening Job Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Evening, Remote, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Data Entry, $40/hr, Part-Time, Remote, Weekend Job Phone Job, $45/hr, Remote, Night Shift, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Entry-Level Remote Data Entry, $35/hr, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $50/hr, Night Shift, No Degree, Remote Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Support, Remote, $50/hr, No Experience, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree

Tech Stack & Tools:

AWS Services: Amazon Connect, Lambda, API Gateway, S3, KMS, VPC

Integration Tools: MuleSoft, or Custom APIs

Architecture & Diagramming: AWS Architecture Diagrams, Lucidchart, Visio

Qualifications:

Extensive experience with contact center solutions, AWS cloud architecture, and Genesys Engage migration projects.

Strong understanding of security, compliance, and banking standards.

Excellent documentation and communication skills.

Best Regards,

Tajuddin M

Talent Acquisition Specialist

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