Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time - job 2 of 4 id-9096
Duration: contract until January 24th (Temporary backfill) Location: Fully remote (must work EST hours - 9AM-5PM) Pay Range: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.• Healthcare background/terminology experience• Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $40/hr, Weekend, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Phone Support, $45/hr, Evening, No Experience Required Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Data Entry, $35/hr, No Experience, Evening/Night Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Phone Support, Remote, $35/hr, No Experience, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, $42/hr, Evening, Remote, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $35/hr, Weekend, No Degree, Remote Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $45/hr, No Degree, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Job, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $42/hr, Evening/Night Job, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Phone Job, $35/hr, College Student, Night Shift Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Live Chat Support, $35/hr, Remote, Night Shift, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Phone Job, $42/hr, Night Shift, College Student Friendly Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No ExperienceGreat communication & ability to multitaskPlusses:• Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information
