Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time ID -10170
Duration: contract until January 24th (Temporary backfill) Location: Fully remote (must work EST hours - 9AM-5PM) Pay Range: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Moderator, $42/hr, College Student, Weekend Job Evening Virtual Assistant, Remote, $40/hr, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Entry-Level Remote Data Entry, $35/hr, Evening Job Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Data Entry, $40/hr, Remote, Night Job, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $42/hr, Evening, Remote, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Weekend Data Entry, $45/hr, Remote, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, No Experience, $35/hr, Remote, College Student Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend• Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:• Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
