Player Support Lead
We’re looking for a passionate, experienced Player Support Lead to join the Netflix team and help us provide excellent customer service. We need someone who is highly organized, takes initiative, and can manage a team of Player Support Specialists. If you have a knack for problem-solving and can stay calm under pressure, then this position may be the perfect fit for you!To be successful in this role, you should have at least 5 years of experience in a customer service or technical support leadership role. You should also have an in-depth understanding of customer service best practices, as well as excellent communication and interpersonal skills. A degree in Business Administration or a related field is a plus.You should also be well-versed in customer service tools, such as CRM, ticketing systems, and knowledge bases. And of course, you should be an avid Netflix fan!If you think you’re the right person for the job, we’d love to hear from you.
Responsibilities:
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Remote Data Entry, No Experience, $40/hr, Part-Time
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Job Qualifications
Excellent Communication SkillsAbility To Work In A Fast-Paced Environment
Strong Problem Solving And Analytical Skills
Familiarity With Netflix Products And Services
Customer Service Experience
Technical Support Experience
Experience Leading And Managing A Team
Experience With Customer Service Tools And Platforms
Required Skills
CommunicationLeadership
Technical
Collaboration
Empathy
Organization
Analytical
Patience
Problem-Solving
Adaptability
Interpersonal
Time-Management
Customer-Service
Escalation
Soft Skills
CommunicationLeadership
Problem Solving
Time management
Interpersonal Skills
creativity
self-motivation
flexibility
Critical thinking
collaboration
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