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Part-time Customer Service Agent (Ramp) – YYZ

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers
  • Mission: Make every customer feel like the most valued person
**Part-time Customer Service**
**Average 25-35 hours per week**

As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to:  
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.  
  • Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions. 
  • Safeguard cargo, baggage and mail from damage, loss, and weather. 
  • Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. 
  • Repeatedly lift and load baggage onto carts and ensure each bag reaches its destination 
  • Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. 
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  • Practices safety conscious behaviors in all operational processes and procedures. 

What you need to succeed (minimum qualifications)

 

  • Have a high school diploma or GED equivalent
  • Consistently makes safety and security, of self and others, the priority. 
  • Embraces a diverse set of people, thinking, and styles. 
  • Be at least 18 years of age 
  • Frequently lift bags or items weighing up to and including 80 pounds 
  • Be authorized to live and work in the country you are applying to 
  • Possess entry-level computer skills 
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation 
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays 
  • Must be fluent, both written and orally, in English 
  • Must currently hold a valid Canadian driver’s license

 

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