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Online Casino – Team Manager – in Philadelphia OVERNIGHT (11PM-7AM) in Philadelphia, PA

Job description: Company Description


World’s No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual.

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 18 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 18,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description


The Team Manager will be charged with the responsibility to ensuring operational excellence at all times.

The main responsibility of the Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvements

Building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.

Responsibilities

  • Analyze employee data and performance
  • Manage employee expectation and eventual requests
  • Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
  • Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
  • Routine floor walks within the studio
  • Establish and maintain culture of performance excellence within the studio;
  • Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
  • Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates;
  • Planning, monitoring, appraising, and reviewing job contributions of subordinates;
  • Accomplishing staff results by communicating job expectations and feedback;
  • Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
  • Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
  • Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
  • Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
  • Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
  • Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;
  • Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;
  • Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
  • Replace colleagues during their vacations, sick leaves and other absences;

Qualifications

Qualification Requirements and Competences

· High school diploma or GED; bachelor’s degree preferred

· 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable

· 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies

· Experience managing 100+ employees with significant volume of entry level employees

· Proven track of records of significant quality improvements and optimizations in related industry

· Good knowledge and ability to address complicated client complaints and requests

· Financial basic knowledge and budgeting experience

· Technically proficient in computer programs, especially Microsoft Office

· Experience in developing standards and procedures; prompt and organized

· Strong leadership and interpersonal skills; ;

· Proactive and Results driven attitude; Ability to work flexible hours

· Collaborative work style

· Travel may be required

Working Conditions

This position requires one to have the ability to perform functions related to a dealer. Must be able to sit or stand for long durations of time. Must be able to work with a laptop, computer, or other devices or application modules to perform administrative duties. Must be able work any shift and be flexible to work any schedule on short notice.

Additional Information

Benefits

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

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