[Hiring] Telecommunicator @Cityblock Health, Inc.

Role Description

• Assesses reason for caller’s inbound communication, while meeting and managing callers’ emotional state
• Systematically questions caller, rebuts and redirects conversation appropriately for the situation
• Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes
• Effectively informs next steps and manages expectations, delivers pre-arrival instructions
• Identifies risks of imminent life threats, self-harm or harm to others and directs questioning; makes appropriate notifications
• Completes assessment tools and documentation across multiple platforms in a timely fashion
• Provides a high standard of service aligned with policies, procedures, and organizational goals
• Appropriately accesses and safeguards members’ confidential medical and other protected/privileged information
• Excels in a fully remote working environment requiring independence and self-governance
• Self-identifies human factors compromising or undermining personal ability to deliver a consistent standard of work
• Shift assignments may vary to support 24/7 operation
• Shift options include 12hr Pittman (Days, Nights); Weekdays; and Weekends. Shifts are assigned based on departmental need and seniority
• May be required to work on company recognized holidays and national holidays
• Other duties as assigned

Qualifications

• Minimum: High School Diploma or equivalent education
• Plus completion of one of the following:
  • CAAHEP- or ABHES-accredited medical assisting program
  • State Office of EMS or National Registry of Emergency Medical Technicians compliant Emergency Medical Technician or Paramedic course
  • Public Safety Telecommunicator academy meeting the National Emergency Number Association or APCO requirements
• Preferred: Associates Degree or Higher

Requirements

• One or more of the following:
  • At least two years as a Lead Advanced Life Support provider or 5+ years as an Emergency Medical Technician
  • 3+ years as a medical assistant or medical secretary
  • Six months as a Public Safety Telecommunicator in an Emergency Medical Dispatch accredited center
• Tolerates keyboarding, sitting or standing for extended periods of time
• Possesses audiovisual acuity sufficient to operate a computer, hear and comprehend telecommunications in potentially accented, rapid speech
• Access to a secluded workspace for the privacy of member information, area free of distractions and equipped with reliable internet service

Benefits

• This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.