[Hiring] E-Commerce Support Specialist @Snap! Mobile, Inc.
Role Description
Snap! Mobile is looking for a stellar remote E-Commerce Support Specialist to join our Revenue Operations team. This is a critical role at Snap, as our support team is the face of our business and is responsible for delivering an excellent experience for anyone interacting with our SaaS platform.
- Resolve customer inquiries across all Snap e-commerce product offerings including orders, shipping, product availability, account management, refunds, and website troubleshooting via phone, email, or live chat.
- Proactively engage with users when issues arise.
- Provide best-in-class support for administrative leaders, users, and Snap! Employees.
A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure.
This is an hourly full-time, remote position. We are open to any location in the continental United States as long as the candidate is willing to work within the hours of 6AM - 8PM CST. Ideal shift will be: 8:30AM-5PM CST. Hourly pay based on experience. The range is $18-$20/HR.
Virtual Assistant, $45/hr, Remote, No Experience, Night JobEntry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Qualifications
- High School Diploma required
- Bachelor’s degree preferred
- 1-2 years experience in Customer Service
- Basic skills in Microsoft Office Suite
- Strong Written and Oral Communication Skills
- Positive Attitude
- Comfortable working from home and independently
- Fast Learner – eager to take initiative
- Hard Working and Determined
Requirements
- Respond promptly to customer inquiries in accordance with our SLAs.
- Take ownership of customer issues and see them through to resolution.
- Proactively reach out to customers upon identifying issues.
- Collaborate cross-functionally to address system issues.
- Tag and categorize issues appropriately using our internal ticketing tool.
- Troubleshoot website-related issues such as checkout problems, order errors, and more.
- Assist with returns, exchanges, and refunds, ensuring that company policies are followed and customers are satisfied.
- Manage backorders or stock-outs and provide customers with alternatives or updates on when products will be available.
- Collect feedback directly from customers and bring it to the attention of the relevant internal stakeholders as necessary.
- Ensure that product listings on the website are accurate and up-to-date such as descriptions, prices, images, size charts, and more.
- Monitor orders to ensure they are processed correctly and on time.
- Contribute to the ongoing improvement of our business systems and processes related to customer operations, internal knowledge base articles, and more.
- Undertake additional projects as assigned by management.
Benefits
- Medical, Dental, Vision
- 401K with a 4% match from the company
- Paid time off
