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Work from Home Customer Service Coordinator - CX Solutions

Job Description
Company Info
Work from Home Customer Service Coordinator - CX Solutions

 

 

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. We'll champion you.

 

The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.

 

More Than Just Training, More About You

At Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:

  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

  • Demonstrate a strong customer focus rooted in empathy

  • Communicate effectively with peers, management and customers

  • Exercise good judgment and independent decision-making skills

  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

  • Be proactive, have effective time management and organizational skills

  • Display dependability with a solid attendance record

  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

 

Compensation

  • $21 per hour

 

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

 

  • Medical, Dental, Vision, Prescription coverage Day 1

  • Flexible Schedule Options

  • Paid Time Off

  • Wellbeing offerings such as backup childcare and Mental Wellness support

  • Tuition Reimbursement

  • Paid Training and Development offered quarterly

  • Flexible Spending Account

  • Life Insurance

  • Disability Insurance

  • 401 K and Stock Purchase Plan

 

 

"At Capital One, we strive to attract the best people to give them the opportunity to be great."

- Rich D. Fairbank, Chairman, Founder and CEO

 

 

We believe in the Power of one

Work & Culture at Capital One

 

 

Basic Qualifications

  • High school diploma, GED or equivalent certification

  • At least 1 year customer service experience

 

 

Work from Home Technology Requirements

 

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

 

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

 

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

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