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Virtual Customer Service Advisor ID-2050

Description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Customer Service Advisor today with Parallon HCA Healthcare

...

Benefits

 

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

 

Learn more about Employee Benefits

 

Note: Eligibility for benefits may vary by location.

 

Come join our team as a Customer Service Advisor. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

 

The Customer Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

 

In this role you will:

  • Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
  • Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
  • Document patient inquiry and actions taken into the appropriate systems
  • Update or add insurance information and/or patient demographic information and request rebill
  • Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
  • Escalate patient complaints to the appropriate individual/department based on the nature of the issue
  • Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
  • Follow all Parallon Customer Service Organization (CSO) guidelines and policies
  • Meet and maintain established departmental performance metrics for production and quality
  • Adhere to all compliance guidelines
  • Maintain working knowledge of workflow, systems, and tools used in the department

 

Qualifications

  • Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role
  • Previous call center experience preferably in a healthcare environment preferred
  • Virtual employees are required to have high speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)

 

Schedule:

 

Monday - Friday - 8 hour shifts, no weekends. Hours of operation 7am-8pm CST.

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