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Virtual Call Center Agent - Work remote, no experience needed

Job Description - Virtual Call Center Agent - Work remote, no experience needed

Join The House of Mercier as a Virtual Call Center Agent! We are looking for enthusiastic and motivated individuals to join our team in this fully remote position. No prior experience is necessary, as we provide complete training to help you develop the skills needed for success. As a Virtual Call Center Agent, you will be responsible for communicating with our valued customers, addressing their inquiries, and providing exceptional service to ensure their satisfaction.


Key Responsibilities

  • Manage inbound calls from customers seeking assistance and information about our offerings.
  • Guide customers through the ordering process, including tracking and handling returns.
  • Deliver outstanding customer support by resolving issues and answering questions promptly.
  • Maintain accurate records of customer interactions in our systems.
  • Engage in training and development sessions to enhance your customer service skills.
  • Foster a collaborative team environment by supporting fellow agents.
  • Exhibit a positive and professional demeanor with all customer interactions.
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  • No experience required; we provide on-the-job training.
  • Fluent in English; additional language skills are a plus.
  • Outstanding verbal communication skills and a friendly, approachable attitude.
  • Passion for helping customers and providing effective solutions.
  • Self-motivated and capable of working independently in a remote setup.
  • Basic computer knowledge and familiarity with phone systems are advantageous.
  • Must have a stable internet connection and a quiet place to work.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
  • Great Salary
  • Other Perks
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