UK/AUS English Social Media Community Moderator in USA ID-2025
Job description: Social Factor is looking for remote, US-based, part-time Language Community Moderator to moderate in UK & Australian English available to work 7am-10amCT (UK English) OR 9:30pm-11:30pmCT (AUS) shifts. The Language Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands.
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All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.
Part-Time Community Moderator Requirements:
Native-level understanding of UK and/or Australian English language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
Exceptional organizational and knowledge UK and/or Australian English language slang & culture is required.
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
Ability to analyze social media metrics
Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps
Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor’s growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
