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Remote Specialist in Patient Scheduling for Healthcare

Job Overview

Join our dynamic team as a Healthcare Patient Scheduling Specialist in a fully remote capacity. This role is ideal for compassionate individuals who prioritize enhancing patient experiences and excel in a collaborative, fast-paced environment.

Key Responsibilities

  • Deliver exceptional patient interactions by managing inbound calls with professionalism and empathy.
  • Address and resolve challenging situations with dissatisfied patients, providing effective solutions and support.
  • Conduct outbound calls to patients and healthcare facilities for appointment rescheduling and information collection.
  • Collaborate with the call center team to enhance patient services continuously.
  • Efficiently triage patient calls, directing concerns to the appropriate departments.
  • Employ your knowledge of commercial health insurance and medical terminology.
  • Uphold the highest standards of customer service.
  • Safeguard sensitive information in compliance with HIPAA regulations.

Required Skills

  • Minimum of one year of relevant experience in a healthcare setting.
  • Familiarity with medical office procedures.
  • Proficient in MS Office, databases, and Electronic Health Record (EHR) systems.
  • Outstanding communication and customer service capabilities.
  • Strong computer literacy and ability to multitask effectively.
  • Knowledge of various insurance types.
  • Excellent organizational skills and keen attention to detail.
  • Experience with AthenaHealth systems is a plus.

Qualifications

  • Relevant training or educational background in healthcare or related fields is preferred.

Career Growth Opportunities

We are dedicated to fostering your professional development and provide significant opportunities for advancement within our organization.

Company Culture And Values

Become part of a vibrant and supportive team that values your contributions and promotes a positive work culture centered on collaboration.

Compensation And Benefits

If you are a proactive, quick learner seeking a rewarding remote work experience, we invite you to apply and make a meaningful impact in the healthcare industry!

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