Patient Care Representative-NYEE ID-2674
Description
The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned.
Responsibilities
- Greet and direct patients, visitors, and staff.
- Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.
- Collects and distributes patient referral information received from affiliated physicians.
- Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors.
- Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available.
- Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system.
- Verifies demographic information and insurance coverage by interviewing patient/family member/friend.
- Schedules appointments.
- Files charts and retrieves records.
- Deposits and reconciles all cash against deposits.
- Other duties as assigned.
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Qualifications
- High school graduate or GED; Associates degree preferred.
- 1 year of health care patient reception or related experience preferred.
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
