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Customer Service - RMA Order Management

Description

• Process incoming Return Material Authorization (RMA) orders from Calix Customers • Order entry for RMA orders, including order validation for order accuracy • Respond to product delivery concerns and work with internal teams for resolution • Answer delivery inquiries from customers and sales teams • Inform customer about the ordering process • Control and monitor inventory levels, including making system adjustments based on physical information • Interface with third-party logistics vendors to ensure materials are moving through the supply chain.

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required

Requirements

• Experience with ERP systems, preferably Oracle • Experience with CRM systems, preferably Salesforce.com • Transactional knowledge of order creation and RMA processing • Excellent analysis and problem-solving skills • Highly organized and motivated with the ability to work on multiple projects • Ability to work well under pressure in a fast-paced environment • Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team • Excellent written and verbal communication skills • Strong computer knowledge and skills in Microsoft Office and Excel • Possess a professional and cooperative attitude

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