Amazon is hiring: Operations Specialist, Amazon FBA in San Jose
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues and propose ways to fix recurrent defects for good.
You are passionate about customer experience and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no one dares to tackle. You scrutinize details, identify disruption patterns, support anecdotes with data, and propose long-term solutions. You are analytical and relentless in understanding the root cause of a problem and inventing solutions.
Key job responsibilities
- Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements;
- Accumulate data from various sources, identify the most relevant one, present it in a way that would help take action;
- Foresee implications based on current data and trends;
- Dive deep on operational issues root causes;
- Create and track operational metrics;
- Be organized and prompt in notifying/solving situations;
- Serve as a liaison between internal and external stakeholders;
- Train our Selling Partners for action and conformance of norms and practice.
BASIC QUALIFICATIONS
- 1+ years of sales or account management experience or similar.
- Experience with Excel.
- Experience analyzing data and best practices to assess performance drivers.
- Bachelor Degree.
- Advanced English - written and spoken.
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience in relationship management within technology, start-ups, or SaaS Platforms.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, information.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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