Virtual Customer Services Representative (Remote)

Virtual Customer Services Representative

Peak Area Leadership in Science is seeking a highly motivated andcustomer-oriented Virtual Customer Services Representativeto join our growing team. In this role, you will be the primary point of contact for our clients, providing exceptional support and resolving inquiries efficiently. You will be responsible for handling a high volume of inbound calls, emails, and chats, ensuring a seamless and positive customer experience. Your ability to effectively communicate, understand customer needs, and navigate complex systems will be crucial to success. We are looking for someone with a passion for providing excellent service, a strong work ethic, and the ability to thrive in a fast-paced environment.

Requirement:


Role and responsibility:

  • Respond to inbound customer inquiries via phone, email, and chat.
  • Provide accurate and timely information to customers regarding products, services, and account inquiries.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Process customer orders, returns, and exchanges.
  • Maintain a high level of customer satisfaction.

Job Type


Payroll

Categories

Client Service Specialists(Customer Service and IT Operations)

Customer Care Associates(Customer Service and IT Operations)

Customer Support Representatives(Customer Service and IT Operations)

Languages

English -Basic

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