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Sr. Product Manager - Technical, Amazon Customer Service

Description

Interested in working on an innovative business that is changing the way customers think about grocery? Amazon Fresh is looking for a solution oriented, customer obsessed, and motivated individual to join our Amazon Fresh Vendor Inbound Excellence Team.

Amazon Fresh is designed to offer a seamless grocery shopping experience, whether customers are shopping in store or online. We’ve taken decades of Amazon’s operational experience, including same day delivery, and introduced new ways to make grocery shopping even more convenient through Just Walk Out and Amazon Dash Cart technology, which enable customers to skip the checkout line.

Where does our team come in? The Vendor Inbound Excellence team is a Product and Program team focused on improving the vendor inbound experience for all inbound channels by partnering with internal and external stakeholders. We focus on simplifying the inbound shipping process and building tools to make the inbound receive process more accurate while driving vendor compliance.

In this role, you will dive deep into Amazon’s inbound tools, processes and operations to understand how data is consumed and produced by our systems to improve outcomes and lower costs. You will be the end to end process owner, working across operations and external partners to develop the strategic capabilities that enable us to optimize the receive process.

The successful candidate will have strong quantitative and analytical skills and be comfortable working from concept through to execution. This position will work closely with partner teams to determine root cause of operational challenges, drive process improvements, build KPIs and metrics, discover opportunities and present findings and recommendations to business partners and management.

A qualified candidate must possess strong written and verbal communication skills, high intellectual curiosity to learn new concepts and methodologies, and the ability to adapt and thrive in a fast-paced environment.

Key job responsibilities

Basic Qualifications

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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