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Service Operations Technician - Remote

Overview

The Service Operations Technician role is responsible for ensuring the timely triage, troubleshooting and escalation of issues to resolution. This role will use previous experience in an end-user support capacity and will be expected to obtain an understanding of current UMA end-user technology, systems, and applications.

In Short

Requirements

  • High School diploma plus proven technology experience.
  • Minimum 1-2 years’ experience in a customer service or technology end-user support role.
  • Experience with Windows 10 and 11 Enterprise, Office 365 products.
  • Basic operation of Microsoft Active Directory.
  • Excellent communication skills; clear and concise in both written and oral formats.
  • Must have excellent time management skills and business acumen.
  • Proficient in MS Office and other business tools.
  • Able to support a diverse and inclusive work environment.

Benefits

  • Medical, Dental, Vision (UMA subsidized).
  • 401k (eligible upon completion of 90 days of employment).
  • Paid Time Off – 15 days accrued in year 1, 9 holidays.
  • Employee Assistance Program – EAP (UMA paid).
  • Long Term Disability (UMA paid).
  • Pet Insurance.
  • Identity Theft Protection.
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