Rostering Specialist, District Success ID-1949
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of high-quality instructional and practice resources that empowers learners and the teachers who support them. Whether they’re studying metaphors, mitosis, Marbury v. Madison, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.
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WE ARE DRIVEN BY COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it's the right thing to do, but because it makes our company stronger. Valuing diversity, equity, and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We're a hardworking team that's passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.
THE ROLE
We are looking for a contract Rostering Specialist to support our licensed district partners in setting up and syncing their nightly rosters so that teachers, students, and administrators can easily access their rostered Khan Academy accounts.
The duration of this contract will be from July 2023 - May 2024. The hours will be part-time and based on the fluctuating needs of our team. Please expect fewer hours (10-20 hours/week) from July 2023 - October 2023 and an increase in hours (20-40 hours/week) from November 2023 - May 2024.
The Rostering Specialist will:
- Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
- Document relevant rostering details for each district partner.
- Manage the technical setup of assigned district rosters, paying close attention to accuracy.
- Closely monitor new partner account activation and provide support for any issues that arise.
- Communicate with internal and external stakeholders regarding district partner onboarding and activation status.
- Support internal team members with technical issues reported by their district partners.
- Work with a partner organization to set up rostering for a related product, MAP Accelerator.
- Monitor the daily roster sync and contact district partners to confirm large roster changes.
WHAT YOU BRING
- An appreciation for learning how technology works at a deep level
- An ability to identify when something is working as intended or if an issue needs to be addressed.
- An enjoyment for building, documenting, and improving internal processes so things run smoothly and all stakeholders are informed.
- Strong verbal and written communication skills
- A flexible and people-first attitude
- Excellent prioritization skills and follow-through.
- Knowledge of K-12 users and stakeholders is a plus.
