Remote - NOC Engineer
Roles and Responsibilities
? Monitor and take corrective actions for hosted environment.
? Helps customer to solve reported product and network problems of varied complexity.
? Replicate the customer issues in lab environment.
? Work with engineering teams to replicate customer issues and test possible fixes.
? Work on problems of diverse scope across all solutions from Versa.
? Incident/ticket lifecycle management.
? Setting up infrastructure.
? Create knowledge articles.
? Ability to write bash/python scripts(optional).
Essential Skills
? ROUTING, OSPF & BGP, MPLS, L3 VPN
? TCP/IP protocol suite, SFW, NGFW
? Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
? Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering.
? Understanding of security logs, vulnerabilities, CVEs, threat map.
? Experience in handling perimeter security, endpoint security, web, and email security.
? Well verse with ticketing related process.
? Working knowledge of Linux/Unix environment.
? Good understanding of Virtualization and related technologies.
? Experience managing, supporting, and deploying network infrastructures.
? Strong ability to diagnose server or network alerts, events, or issues.
? Understanding of common information architecture frameworks.
? Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
? Good oral and written communication skills, and ability to address conflict with others constructively.
? Ability to work in 24x7 rotational shifts.
Desired Skills
? Experience in configuration and troubleshooting networks and security appliances.
? Experience in Threat Analysis and Security Incident handling.
? Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be added advantage
? SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud
? The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
? Commitment to customer delight is a must.
? Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.
? Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
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Phone Support, $50/hr, Weekend, Remote, No Experience
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Competency
? Team player, can-do attitude and takes initiative.
? Ability to work independently as well as in a team (in start-up environment).
? Good communication skills to work with cross-functional groups.
? Excellent verbal and written communication skills.
? Excellent troubleshooting and problem-solving skills.
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