Quality Improvement Specialist, HFA ID-1019

At Wayfinder Family Services, we believe every child, youth, and adult facing challenges deserves supportand were committed to being their unwavering guide. With a deep-rooted belief in the power of Inclusion, Diversity, Equity, and Accessibility (IDEA), we strive to create an environment where everyone can thrive, contribute, and grow. If you want to make an impact, build lasting relationships, and create positive change in the communities we serve, Wayfinder might be the place for you!

 

Your Opportunity to Lead Change

As a part of the Wayfinder team, you wont just have a jobyoull have a purpose. Youll be part of a team of passionate professionals who are committed to providing life-changing services to individuals facing obstacles. Whether you're working with children, youth, or adults, every day presents a new opportunity to make a difference in someones life.

 

Why Choose Wayfinder Family Services?

We offer more than just competitive salaries; we offer a community where your work will matter and where your growth is supported. Heres how we empower our team:

 

Work-Life Flexibility

  • Hybrid schedules available for many roles
  • Flexible hours to support your work-life balance

Competitive Compensation & Benefits

  • Sign-on bonuses for eligible positions
  • Public Service Loan Forgiveness (PSLF) eligible
  • Generous 401(k) matching (100% of deferrals up to 3% of compensation; 50% of deferrals on 3% to 5%)
  • Medical & Dental Insurance with employee-only + family coverage plans
  • Paid Time Off: 11 paid holidays, five winter holidays, and a generous PTO policy
  • Education Reimbursement: Invest in your career development
  • Employee Referral Program: Encourage your colleagues to join us
  • Robust training programs in trauma-informed care, evidence-based practices, and clinical supervision for licensure

Inclusion, Diversity, Equity, and Accessibility

  • We are committed to creating a workplace that reflects the diverse communities we serve.
  • We actively encourage applicants from historically underrepresented groups, including women, people of color, LGBTQIA+ individuals, veterans, and people with disabilities.

Growth & Learning

  • Access to professional development opportunities, including Shared Core Practice Model and Trauma-Informed Care training.
  • Be a part of our commitment to best practices in social services.

 

Compensation:

  • In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
  • This part-time position is budgeted for 20 hours/week, with a schedule of Monday through Friday 8am-12pm.

 

Role Summary

As a Quality Improvement Specialist, you will be pivotal in supporting children, youth, and families facing lifes toughest challenges. Whether you provide hands-on case management, help to develop life skills, or provide emotional support, your work will directly impact the lives of those we serve.

 

What Were Looking For:

Were seeking passionate individuals who embody the values of compassion, integrity, and teamwork. Heres what youll need to succeed:

  • A solid commitment to making a positive impact on the lives of others
  • Experience working in social services, education, mental health, or related fields (preferred but not required)
  • Excellent communication and interpersonal skillsyou're a connector, a listener, and a problem solver
  • A passion for lifelong learning and professional development
  • Ability to adapt to a fast-paced environment and work collaboratively with diverse teams
  • A growth mindset that aligns with Wayfinders mission to empower and support marginalized communities

 

How you will Impact Change:

  • Obtains program performance data by running database reports and/or working with program directors and supervisors to obtain necessary data.
  • Analyzes performance data, comparing actuals to program goals, as listed in program logic models, and produces program performance measure reports on at least a quarterly basis.
  • Creates and oversees client satisfaction surveys and aggregate data for quarterly program meetings.
  • Participates in the creation and analysis of the annual Community Partner Survey for programs.
  • Create aggregate one-pager outcome reports annually based on the program's quarterly outcome reports.

 

Education and Credentials

  • A minimum of a bachelors degree in a related field from an accredited university is required. An associate degree with at least two years of related experience will be considered in lieu of a bachelor's degree.
  • A minimum of two years of relevant experience in quality improvement, outcomes, or similar disciplines is required.

 

Employee Wellness and Safety at Wayfinder

Our employees' and clients' health and safety are at the heart of everything we do. To maintain a safe environment, we require:

  • Health screenings and adherence to our masking policies where applicable
  • Proof of required vaccinations for employees working with unaccompanied minors (The Haven program)
  • Exemptions considered for medical or disability-related reasons
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