TTEC Work from Home Customer Support Representative Hiring Now

January 31, 2025

Job Summary

American Express is seeking dynamic and enthusiastic individuals to join our team as Work from Home Customer Support Representatives. This is a remote, full-time position with a competitive salary and a flexible schedule. Enjoy the opportunity to work from the comfort of your home while receiving great benefits such as Health, Dental, Paid Training, and Paid Vacations…

Job Description

As a Work from Home Customer Support Representative at American Express, you will be the first point of contact for our valued customers. Your role will involve assisting customers with their inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience. We are looking for individuals who are passionate about customer service, have excellent communication skills, and can work efficiently in a remote environment.

Your primary responsibilities will include handling customer inquiries via phone, email, or chat, providing accurate and timely information, troubleshooting technical issues, and escalating complex issues to higher-level support when necessary. You will be expected to maintain a high level of professionalism and empathy while interacting with customers, ensuring their satisfaction and loyalty to American Express.

To succeed in this role, you should be a self-motivated individual with the ability to work independently and manage your time effectively. You should have a clear understanding of customer service principles and possess strong problem-solving skills. Previous experience in a customer support role is preferred, but not required as comprehensive training will be provided.

Requirements
High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to work independently and manage time effectively
Basic computer skills and familiarity with customer service software
Reliable internet connection and a quiet workspace
Previous customer service experience is a plus

Responsibilities
Respond to customer inquiries via phone, email, or chat
Provide accurate and timely information to customers
Troubleshoot and resolve technical issues
Escalate complex issues to higher-level support
Maintain a high level of professionalism and empathy
Ensure customer satisfaction and loyalty
Adhere to company policies and procedures

Benefits
Health and Dental Insurance
Paid Training
Paid Vacations
Flexible Work Schedule
Remote Work Opportunity
Employee Assistance Programs
Career Growth Opportunities

Educational Qualifications
High school diploma or equivalent (Required)
Additional certifications or coursework in customer service (Preferred)

Experience
Previous experience in customer support or a related field (Preferred but not required)

Company Overview

American Express is a globally recognized leader in financial services, committed to providing outstanding customer experiences. Our dedication to excellence has earned us a reputation for creating innovative solutions and delivering exceptional support to our customers. Join our diverse and inclusive team where you can grow your career and make a meaningful impact.

If you are passionate about helping others and thrive in a fast-paced, dynamic environment, we encourage you to apply for the Work from Home Customer Support Representative position at American Express. Apply now and become a part of our supportive and talented team!

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