ED Main Desk Assistant ID-2631
Job Description
Welcome to Massachusetts General Hospital, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a highly organized and personable individual to join our team as an ED Main Desk Assistant. In this role, you will be responsible for providing administrative support to our Emergency Department team, ensuring the efficient flow of patients and information. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment. If you are passionate about making a difference in the healthcare industry and possess the necessary qualifications, we would love to hear from you.
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- Greet and welcome patients, visitors, and staff to Massachusetts General Hospital's Emergency Department (ED).
- Provide administrative support to the ED team, including answering phone calls, scheduling appointments, and maintaining patient records.
- Maintain a professional and friendly demeanor at all times, providing exceptional customer service to all individuals.
- Ensure the efficient flow of patients by monitoring wait times, coordinating with medical staff, and addressing any issues that may arise.
- Maintain the cleanliness and organization of the ED main desk area.
- Communicate effectively with patients, families, and staff to provide updates, answer questions, and address any concerns.
- Assist with the intake and registration of patients, ensuring accurate and complete information is collected.
- Collaborate with other departments and teams within the hospital to coordinate patient care and ensure smooth transitions.
- Adhere to all hospital policies and procedures, maintaining patient confidentiality and following HIPAA guidelines.
- Continuously strive to improve processes and procedures to enhance the patient experience and increase efficiency.
- Attend meetings and training sessions as required to stay updated on hospital procedures and protocols.
- Perform other duties as assigned by the ED Manager or supervisor.
Job Qualifications
- Excellent Customer Service Skills: A Successful Ed Main Desk Assistant Should Be Able To Communicate Effectively With Patients, Families, And Staff In A Friendly And Professional Manner.
- Strong Multi-Tasking Abilities: The Ed Main Desk Assistant Will Need To Handle A High Volume Of Tasks And Responsibilities Simultaneously, Such As Answering Phone Calls, Scheduling Appointments, And Assisting With Patient Check-Ins.
- Knowledge Of Medical Terminology: Familiarity With Medical Terminology And Procedures Is Essential For Accurately Communicating With Healthcare Providers And Understanding Patient Needs.
- Attention To Detail: The Ed Main Desk Assistant Will Be Responsible For Updating Patient Records, Ensuring Proper Documentation, And Managing Appointment Schedules, So A High Level Of Attention To Detail Is Crucial.
- Ability To Remain Calm Under Pressure: The Ed Main Desk Assistant Will Often Encounter Stressful Situations And Must Be Able To Remain Calm, Organized, And Efficient In A Fast-Paced Emergency Department Environment.
Required Skills
- Communication
- Time Management
- Multitasking
- Interpersonal skills
- Attention to detail
- customer service
- Medical Terminology
- Computer proficiency
- Teamwork
- Organization
- Problem-Solving
- Adapt
Soft Skills
- Communication
- Conflict Resolution
- Emotional Intelligence
- Leadership
- Time management
- creativity
- Critical thinking
- Teamwork
- Adaptability
- Problem-Solving
Compensation
According to JobzMall, the average salary range for a ED Main Desk Assistant in Boston, MA, USA is $35,000 - $50,000 per year. However, this can vary depending on the specific company, experience level, and additional qualifications of the individual.
