Digital Customer Service Associate Part-Time (California Residents Only)

Job Description
Part-Time Digital Customer Service Associates

 

At Birkenstock, our business reflects who we are. We have a passion for our products, an appreciation of their
heritage, and a genuine belief in their benefits. We represent - quality products that are comfortable, unique,
timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction.

To provide quality products and services, we need quality people. We are looking for talented people who share our
values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook.


JOB TITLE: Digital Customer Service Associate (Part-Time)

LOCATION: Work From Home – CALIFORNIA RESIDENTS ONLY

HOURS: Variable- up to 29 hours a week with a set schedule every 3 weeks
Must be able to commit to 40 hours of training upfront.

SALARY: $25/hourly non-exempt



OVERVIEW

This position is primarily responsible for managing a heavy volume of contacts for inbound calls, e-mails, and chats
for a multi-channel contact center. Ensures that our customers receive the most efficient and effective “Best in Class”
customer service by using excellent communication skills and phone techniques. Contributes to department Service
Level Agreement (SLA) goals and meets individual SLA goals, for specific phone, email, and chat requirements.
Uses and is proficient in all tools, documentation, and systems available to ensure an optimal customer experience.
Leverages product and company policy knowledge as well as establishing relationships with our customers by
performing the following duties:

RESPONSIBILITIES

availability, programs, promotions, returns, shipping policies and processes as well as general and routine
information regarding orders, products, etc.,

  • Highly productive, working efficiently and effectively to ensure that all Service Level Agreement (SLA) goals

are met.

  • Ensures the customer experience is a first-stop resolution experience.
  • Responsible for the accuracy of all work assigned.
  • Offers alternative product choices and options when needed.
  • Thoroughly documents every customer contact.
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