Content Processing Specialist (Content Moderator) ID-2298
The Role
As a Content Processing Specialist, you will monitor social media content to protect brands from harmful remarks and enhance their community presence. Your responsibilities include analyzing information, moderating content per brand policies, and ensuring a safe online experience for users. You will work closely with brands across various industries to assess and review online communications, while staying updated with social media trends.
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Summary Generated by Built In
Company Description
BE PART OF OUR GLOBAL TEAM AND JOIN THE BRICKBRANDS WAY!
“Great flexibility, support, and communication”
“Friendly and professional environment” “Great place to work remotely”
“Diverse with lots of opportunities” “I’ve never enjoyed a job as much”
Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.
BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.
As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.
Job Description
Summary of the Position
As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
- Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Work with various brands from different industries to detect, review and monitor all kinds of content
Qualifications
Here’s What You Will Need:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)
- A good working home environment with a stable internet connection
- Must have experience in content moderation, Customer Service (non-voice), or social media/community management
- Any form of experience in Social Media and marketing is a plus!
- The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
- Excellent communication skills in English, both written and oral. Additional languages are a PLUS!
Additional Information
The Perks BrickBrands Offers:
- 100% Remote position
- Continuous learning experience & career growth opportunities
- Offers competitive compensation based on location market rates
- A great opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where even your feedback and suggestions are all being taken into consideration
- Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
