Account Services Manager, Professional Education Hub
Overview
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for an Account Services Manager, Professional Education Hub in our Healthcare Business Solutions department! This position can be remote or home-based.
The Account Services Manager, Professional Education Hub will develop, implement, and oversee all account services processes for the Professional Education Hub (the Hub) high-value accounts. The Account Services Manager establishes procedures for account management and consultation, supporting the Hub's customer-facing activities. Responsible for planning and facilitating constituent relationship management approaches for high-value accounts. The Account Manager will create personalized content, offer a high-touch experience, and design curated “programming” in which the customer also serves as a brand ambassador.
We offer a base salary with the potential to earn an incentive up to 25% of your base pay. The potential incentive is based on achieving certain revenue targets and triggers.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at heart.jobs.
Responsibilities
- Responsible for the management of strategic, high-value accounts, identifying best practice models and customer retention strategies.
- Maintain departmental pipeline, conducting prospect and pre-sales research, presentation development, and liaising the Hub business development team for lead generation and account management coordination.
- Plan, develop, and execute account-based marketing plans for key Hub accounts, built collaboratively with the Hub business development and marketing teams, defining marketing initiatives within accounts and determining the most effective messages and channels.
- Provides exceptional account support to build and maintain a positive relationship in collaboration with Hub healthcare organization customers, managing and support both routine and customized processes. communications and implementation to support customer onboarding.
- Seeks Hub champions at customer sites, building relationships with key stakeholders, decision-makers and influencers, as well as essential relationships with front-line leaders and education champions.
- Serves as a communication liaison between internal and external customers to support customer requirements.
- Ensure timely and successful resolutions to customer inquiries based on their current needs.
- Support the management of 3 rd party content provider relationships, acting as a resource to guide organizations through content testing requirements, including contracting, consultation, understanding technology standards, and submission for review.
- Collaborates with team leadership to achieve Hub goals.
Qualifications
- Bachelor’s Degree or equivalent work experience.
- Two (2) – Five (5) years of relevant experience.
- Experience developing and executing general business or sales operations infrastructure for customer management, product management, market and communications strategy.
- Experience in account-based marketing.
- Experience managing technology-based product delivery in medical research, hospital, or related industry.
- Ability to develop and implement tactical plans.
- Ability to create flexible systems and communications to respond to changing customer needs and requirements.
- Excellent written and oral communication skills.
- Excellent organization and attention to detail.
- Ability to travel up to 25% locally and overnight stay.
Compensation & Benefits
The expected pay range will be $60,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
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The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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