Premium Guest Services Coordinator Part Time

About the position

The Premium Guest Services Coordinator (PCSC) is responsible for delivering exceptional customer service within the Premium Customer Services Group at American Airlines. This role involves leading and directing the work of other employees, ensuring a high standard of service for premium customers, and managing various operational tasks related to customer experience in lounges and clubs.

Responsibilities

Requirements

  • High school diploma or GED
  • Must be able to read, write, fluently speak and understand the English language
  • Bilingual language skills required in some locations
  • Must fulfill FAA criminal background checks
  • Must be able to secure appropriate airport authority and/or US Customs security badges
  • Actively demonstrate extraordinary customer service and customer engagement
  • Ability to work under pressure and handle multiple projects concurrently
  • Excellent salesmanship and interpersonal skills
  • Service-oriented and self-motivated with a high level of professionalism
  • Able to attend training classes in Dallas/Fort Worth, Texas
  • Prior customer hospitality experience strongly preferred
  • Maintain a well-groomed and professional appearance
  • Excellent communication skills
  • Prior travel industry experience preferred
  • PC experience preferred
  • Strong organizational and administrative skills required
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis

Nice-to-haves

  • Prior customer hospitality experience
  • Prior travel industry experience
  • PC experience

Benefits

  • Travel Perks: Access to 365 destinations on more than 6,800 daily flights
  • Health Benefits: Access to health, dental, prescription, and vision benefits from day one
  • Wellness Programs: Tools and resources for personal well-being
  • 401(k) Program: Available upon hire with employer contributions after one year
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises
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