Manager, Pharmacy Ops (IC)
Benefits
- Employee stock purchase plan
- Health insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Family leave
- 401(k) matching
- Flexible schedule
Qualifications
- Microsoft Powerpoint
- Customer service
- 5 years
- Supervising experience
- Project management
- Bachelor's degree
- Organizational skills
- Senior level
- Communication skills
Full Job Description
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Primary Responsibilities Include:
- Develop and maintain positive relationships with the pharmaceutical manufacturer and hub to provide Pharmacy Operations Support
- Direct, daily communication with the Hub to receive and respond to pharmacy operations related inquiries and issues
- Provide same day assistance with patient and/or prescriber outreach to Hub for select Hub identified cases
- Provide cross-site support for the Product through coordination with all CVS specialty pharmacy dispensing locations including CarePlus to ensure same day shipping of the product (if same day shipping need identified before 3pm EST) when required for urgent cases
- Work with internal partners to ensure efficiency and proper handling of patients and clients
- Assist with coordinating status updates and pull through with CarePlus on referrals sent to specialty for fulfillment
- When requested, develop concierge relationship with prescriber offices serving as the single point of contact with a direct line to the prescriber office
- Facilitate meetings with key stake holders
- Facilitate and improve relations between Prescriber and Pharma
- Occasional travel may be required to meet with Hub and Manufacturer on a quarterly basis to conduct business review.
The successful candidate will interact with internal business partners at a senior and management level to clarify requirements and business needs for changes and enhancements. You also must have the ability to prioritize tasks to meet business needs, including prioritizing the work of others on the team, when needed.
This is a work from home opportunity.
Required Qualifications
- 5-8 years of Specialty Pharmacy Operations experience including experience with Specialty therapies and health products, independent decision making, overseeing flow of work, and project management.
- Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization.
- Strong presentation skills; good ability to leverage MS PowerPoint.
- Strong ability to communicate systems and procedural changes to end users through excellent written and oral communications.
- Comprehensive knowledge of the practices, procedures and principles of therapy specific information
- Strong drug classification background and general drug knowledge
- Knowledge of plan attributes relating to conflicts on member plans.
Preferred Qualifications
- Benefit Verification experience; BV experience and supervisory experience preferred
- Supervisory experience
- Demonstrated success using interpersonal, verbal, and written communication skills to provide customer service and influence business partners
- Comprehensive knowledge of the practices, procedures, and principles of therapy specific information
- Drug classification background and general drug knowledge
Education
Bachelor’s degree preferred
Equivalent combination of education and experience may be considered
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
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Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
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Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
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No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
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Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
