Director of Revenue Operations ID-1024

TL;DR Kharon is seeking a full-time Director of Revenue Operations. This is a hybrid position and requires in-office attendance at one of our office locations based in L.A., Denver, Washington D.C. or NYC.

Responsibilities:
  • Manage the day-to-day operational systems of the revenue teams, including sales, marketing, and customer success.
  • Facilitate interdepartmental communication and collaboration to ensure operational efficiency
  • Understand Kharon's business objectives and translate them into an effective revenue operations strategy.
  • Monitor the implementation of the strategy and make necessary adjustments based on real-time performance and market trends.
  • Hire, train, and develop revenue operations team members to ensure high performance and efficiency.
  • Regularly analyze sales data to identify trends, patterns, and opportunities for growth.
  • Develop strategies for expanding into new markets or regions based on data analysis.
  • Assume shared ownership of the RevOps techstack, leading the integration, setup, documentation, and maintenance as a system administrator.
  • Collaborate with sales and marketing teams to ensure alignment on lead generation, attribution, conversion, and retention strategies.
  • Identify critical issues that impact or threaten operational efficiency and/or strategic alignment across verticals, productivity insights, lead-to-sales analysis, revenue analysis, and cohort analysis.
  • Act as the subject matter expert on inbound and outbound routing, scoring, nurturing, and customer health.


Qualifications:
  • SalesForce Administrator Certification preferred.
  • 5-7 years of experience developing and administering a Salesforce instance.
  • 3-5 years of experience on HubSpot (workflows, deal cycle management, customer journey management, reporting, and dashboards)
  • 3-5 years of experience with Tableau for data analysis and building dashboards.
  • Experience writing SQL queries to prepare data for analysis.
  • Experience assessing data architecture within Salesforce to ensure the viability of reporting capabilities.
  • Proven experience supporting a B2B RevOps, sales, or client services team, in enterprise data or fintech.
  • Bonus: A certification in any of the major platforms (SalesForce, HubSpot, Tableau, GA4, Netsuite, Celigo, etc)
  • Bonus: Experience with a major implementation, system refresh, or overhaul


Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today's leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we're providing intelligence that's at the heart of those circumstances. We connect the dots in a way that's meaningful. Now, we're experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Director of Revenue Operations to join us as we work to shape the way businesses perceive and navigate global risks.
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