Account Protection Specialist
American Express is looking for an experienced Account Protection Specialist to join our team and help safeguard our customers' accounts. In this role, you will use your problem-solving skills to ensure our customers are protected from fraud and other risks. We are looking for a candidate with a strong background in customer service, fraud prevention, and account monitoring who is able to respond to customer inquiries with empathy and accuracy. If you are looking for a challenging role that will allow you to use your experience to protect customers, this position may be for you.To be successful in this role, you must have a Bachelor's degree in a related field, a minimum of two years' experience in fraud prevention and/or customer service, and excellent communication and problem-solving skills. Additionally, you must be able to work both independently and as part of a team in a fast-paced environment. If you are passionate about protecting customers and have the necessary skills and experience, we want to hear from you!
Responsibilities:
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
- Monitor customer accounts for fraudulent activity.
- Respond to customer inquiries regarding potential fraud or other risks.
- Investigate suspected fraud cases and take appropriate action.
- Provide customer service to customers affected by fraud or other risks.
- Stay up-to-date on changes in fraud prevention techniques and technologies.
- Develop and implement best practices for fraud prevention and risk management.
- Collaborate with other departments to ensure all customer inquiries are handled in a timely and efficient manner.
- Create and maintain detailed reports of all fraud prevention activities.
- Participate in training sessions to stay up-to-date on new technologies and practices.
-
Job Qualifications
Ability To Work Independently And CollaborativelyExcellent Communication And Customer Service Skills
Strong Attention To Detail
Excellent Problem Solving And Organizational Skills
Advanced Knowledge Of Accounting And Finance Principles
Ability To Multi-Task And Prioritize Tasks
Knowledge Of Applicable Federal And State Financial Regulations
Proficiency In Microsoft Office Suite And Other Computer Applications
Required Skills
DocumentationAccount Management
Communication
Attention to detail
Problem Solving
Organizational Skills
Analytical Thinking
Risk Analysis
Fraud prevention
Negotiations
Security protocols
Data Protection
Compliance monitoring
Regulatory Knowledge
Client Support
Soft Skills
CommunicationConflict Resolution
Time management
Interpersonal Skills
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
Compensation
According to JobzMall, the average salary range for a Account Protection Specialist in Palo Alto, CA, USA is $56,000 to $86,000 per year. This range is based on the salary data currently available on the website.
